Before submitting a warranty claim, let us help you determine whether your issue requires warranty review, installation support, compatibility guidance, or armorer assistance.
Many issues can be resolved faster without returning your product.
Start here before filing a warranty claim so WHA can help route installation, compatibility, configuration, shipping damage, and product-function issues correctly.
Filing a warranty claim is available when appropriate; this page helps prevent unnecessary delays.
Installation questions, compatibility questions, wrong-item concerns, and configuration questions should start with WHA Support before a warranty request is filed.
Use installation help, armorer guidance, or direct support so the issue is routed correctly the first time.
Warranty review is appropriate when a product arrives damaged, a part breaks, or a product appears to malfunction after proper installation and compatibility review.
You may file a warranty claim for review. WHA may request photos, video, order details, product information, host firearm information, installation details, configuration details, round count, and issue timing before a claim can be evaluated.
Confirm installation instructions, installation video guidance, correct model selection, full-size or K-model fitment where applicable, and shelf or push-pin compatibility where applicable.
Do not dry fire the lower when it is not attached to the firearm. Dry firing the lower while detached from the firearm may void warranty coverage.
Photos are required. Video is highly recommended for function issues.
These are some of the questions WHA answers most often before warranty review is needed.
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Yes. WHA complete lowers include the Slip Trip required for the setup.
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The foam pad is included as part of the setup/support materials for the platform. If you are unsure where it belongs or whether it applies to your configuration, contact WHA before forcing installation.
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Some kits or lowers may include additional parts depending on platform and configuration. If you are unsure whether an included spring applies to your setup, contact WHA Support before installation.
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Stop installation or use and contact WHA Support with photos/video before modifying the lower or forcing parts.
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Use the installation video and support links on this page, or contact WHA for the current resource link.
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No. Contact WHA Support first so compatibility can be confirmed before the claim is routed as a warranty issue.
After sufficient information is received, WHA warranty requests are forwarded to the Warranty Team for evaluation.
Please allow 5-7 business days for review after all required information has been received.
If your product arrived damaged, a part broke, or your product appears to be malfunctioning after proper installation and compatibility review, submit a warranty request using the form below.
Filing a warranty claim starts the review process. Approval is not guaranteed. For best results, complete this form using a computer and Google Chrome.
Submitting a warranty claim does not guarantee approval, repair, replacement, exchange, or refund. All claims are reviewed individually.
Additional support documents are being prepared.
If you are unsure whether your issue requires warranty review, contact WHA Support before submitting a claim.
Providing photos, order details, and host firearm information up front helps us route your request faster.
